Frequently Asked Questions
Got questions? We’ve simplified the answers for you.
From services and repairs to billing and appointments, here’s everything you need to know about Wezatech.
General Questions
What is Wezatech, and when was it established?
Wezatech is one of the best IT companies in Qatar, established in 2014. We help home users and small to medium businesses keep technology running smoothly with a wide range of reliable IT services.
Do you support individual users as well as businesses?
Yes, Wezatech caters to both. Whether it’s fixing a home laptop or managing business networks, we’ve got you covered.
What makes Wezatech different?
We put people first. Our friendly, certified team delivers tailored IT solutions designed to make your life easier. Technology doesn’t have to be complicated; we keep it simple, reliable, and stress-free.
What services do you provide?
We’re your one-stop shop for IT services in Qatar, including:
- Device repair & upgrades (laptops, desktops, printers, smart devices)
- Network solutions & IT support for homes and businesses
- Data recovery & secure backups
- Virus removal & software/OS installation
- CCTV installations & IP telephony
- Website design & creation
- On-site and remote support
And much more!
Do you offer network consultations?
Yes. We assess and improve existing home or business networks to make them faster, safer, and more reliable.
Technical Questions
How long does a repair take?
Most repairs are completed within 24 - 48 hours after approval. Same-day service is possible for urgent cases. If parts need to be ordered, we’ll let you know the timeline upfront.
Do you install software other than operating systems?
Yes. We can install productivity tools, antivirus programs, and other software you need.
Which brands do you repair?
We repair devices from major brands, including Apple, Windows, and many more.
Security and Privacy
Do you keep a record of my passwords?
No. We never store or keep copies of your passwords. If a password is required during setup, we’ll ask you directly, and you can reset it afterwards for peace of mind. Your accounts and data remain private and fully under your control.
Is my data safe with Wezatech?
Absolutely. We follow strict security measures, and your personal information is always kept private and confidential.
Do your repairs come with a warranty?
Yes. Warranty details depend on the service. Please ask when booking.
Billing and Payments
What payment methods do you accept?
We accept Cash, Credit/Debit Cards, Bank Transfers, and Digital Wallets.
What is the Diagnostic Fee?
Our diagnostic fee starts from QR100, depending on the type of device and the complexity of the issue. If you choose to proceed with the repair, this fee is deducted from your final bill. If not, it remains as a non-refundable charge for the evaluation service.
Any hidden charges?
Nope. Our pricing is transparent, and you’ll always know the cost upfront.
Do you provide invoices?
Yes. Every service comes with a detailed invoice.
Contact and Appointments
How can I reach Wezatech?
How fast can I get an appointment?
We usually reply the same day and will schedule a time that works best for you.
Do you work weekends or evenings?
Yes! Our support hours are:
- Sunday–Thursday: 9:30 AM – 9:30 PM
- Saturday: 3:30 PM – 9:30 PM
Friday: Closed (but we still take calls and schedule appointments).